THIS IS MY 111 BLOG ON UNDERSTANDING MONEY TOOLS
With this blog we are back to sales and corporate structure
with the hopes of giving you a better understanding of “what the current system
is” so that you can better work around it, or with it. In previous blogs we discussed sales
more thoroughly.
I have part time associations with two large public
companies. Similar flaws are obvious with both, so I thought I would give a bit
of background as to how we got here, and what you could do to make your work life
better. I love to analyze
companies and finance, therefore relating my experiences to hopefully make life
better for others. Sometimes this
frankly comes down to avoiding today’s work life, knowing all to well in
advance you are heading in a poor direction! There is healthy stress, where you have control of your
life. There is also unhealthy stress where you don’t have control over your
life, and that will result in health problems.
The first thing that astounds me is the massive amount of
paperwork that is required of these companies and employees. It is so extensive
that people can’t direct the needed time to their positions, let’s say sales,
to make sales. The computer was to
make life easier, it hasn’t; it has only created another step in the internal
workings of companies. Yes, there are good reasons for computers! One is saving
data and files, and two, expediency in transferring information. I blame many issues on the government,
lawyers and accountants who meddle in the business sector and have it all
screwed up. With banking and any
industry related to finance including real estate, blame it on the Dodd Frank
Act and the financial debacle of 2008.
Let’s talk sales.
Most good sales people are “people” persons, they hate paperwork. We are not giving sales people what
they desire. First, most people
spend about 1/3 of their life working, easily with overtime hours required in
recent decades. You better like
what you are doing! Sales people
should be happy, and most I see are not, this rubs off on the customer. I see
negative, stressed-out employees. As so much retail has gone on-line, you
better be good at what you do to save your livelihood!
Simply put, what do I defer to as the make up of a good
salesperson?
- A
combination of right brained and left brained. A good salesman for technical and financial sales will be
more left brained.
- Observant
and a good listener.
- Will
use a combination of verbal skills along with mental skills and “heart”. True connection to the customer, so
he/she knows you sincerely care about his/her needs and wants. I see few sales people and managers who
care about “heart”. They could
care less as long as a sale and sale’s quotas are made. The younger the people are generally
the worst.
- A
happy, content individual. Many
buyers want a pleasant, if not fun, experience through the process as long as
professionalism and good products are adhered to. Many customers are so used to poor sales people they don’t
remember the experience; should be fun!
In sales you have only a few seconds to make a very good
first impression. Believe it or
not, physical impression is greater than the verbal. After the first impression you have only another minute or
two to create a more lasting positive impression through your mental and verbal
skills. Selling is a skill both
inherent and learned.
Today, if a corporation gives sales training I see it more
as company policy and procedures than true training. Sales training needs to incorporate psychological training
for skills and role-playing under difficult circumstances, especially for more
expensive products.
How did we become robots setting poor standards for the
future? I’m not sure if Sam
Walton, who started Walmart, would be proud of his company today. The same goes for the four founders of
General Electric, Edison, Coffin, Thomson and Houston. Then on the other hand, I have read
some unfavorable things about Thomas Edison, so not sure.
I keep hammering the position that Wall Street has forced
businesses to become what they are and it is not pretty, all bottom line. Everything is cause and effect and
eventually it will catch up to them.
And then again, we are in a New World Order. Baby Boomers who related to good
salesmanship are dying off, Millennials followed up by Generation Z (the
Founders) relating more to on-line order taking, technology and people speaking
with strong foreign accents. Perhaps good salesmanship is no longer needed or
respected today.